Loyaltea café agreement

Version 1 · 10 September 2026

1. What you get

• A digital loyalty card for your café that customers keep in Apple Wallet or Google Wallet.
• A scanner page for your staff — works on any phone or tablet, no login.
• An owner dashboard: active members, repeat rate, busy times, lapsed customers, spreadsheet export.
• Up to four messages a month to your customers' Wallet cards, plus automatic win-back offers if you switch them on.
• A printable counter sign with your join QR.
• Support on WhatsApp during working hours.

2. Price and payment

• The monthly fee is agreed in writing when you join and is paid monthly in advance by Whish Money, bank transfer or cash.
• No free trial, no long-term commitment: you can stop at the end of any paid month.
• If a payment is late, everything keeps working for 14 days. After that, the dashboard and scanner pause until we receive payment; your customers' cards are untouched.

3. What we ask of you

• Honour the reward shown on your card.
• Keep the staff scanner link private to your staff. If it leaks, ask us for a new one — it takes a minute.
• Give stamps only for real purchases. No stamping your own or friends' cards.
• Keep messages to customers about your café and truthful. We may pause messaging for a café customers complain about.

4. Customer data

• Customers sign up with Loyaltea, not with your café.
• You see first names, stamps, rewards and visit dates, and you can export them. You do not receive phone numbers.
• If you stop using Loyaltea, your access ends and your café's stamp records are deleted after 30 days. Customer accounts stay with Loyaltea.

5. If something goes wrong

• We aim to be up all the time but can't promise it. If the scanner is ever down, note stamps on paper and add them when it's back — we'll help.
• We're not responsible for sales you believe you lost during an outage, or for other indirect losses; we can't control or measure them.
• For anything we are responsible for, the most you can claim from us is what you paid us in the previous three months. This cap is standard for software services and keeps the price low for everyone.

6. Changes and ending

• We may update these terms with 30 days' notice on your dashboard.
• Either side can end the agreement at the end of a paid month.
• Lebanese law applies.

Questions: hello@loyaltea.me